• TWINSBURG TRAVEL

    Sandals Barbados

    Sandals Grenada

    Sandals Emerald Bay

    Sandals Whitehouse

    Sandals Royal Bahamian

    Sandals La Toc St. Lucia

    Sandals Grande St. Lucian

    Sandals Halcyon Beach

    Sandals Grande Antigua

    Sandals Negril

    Sandals Grande Riviera Ocho Rios

    Sandals Montego Bay

    Sandals Royal Caribbean

    Sandals Carlyle

    Beaches Turks & Caicos

    Beaches Negril

    Beaches Ocho Rios

    Sandals Royal Plantation

    Other Resorts

    Other Resorts

    Nisbet Plantation Beach Club

    I just wanted to thank you again for planning another wonderful trip for us. You always do such an excellent job—everything went smoothly! The hotel was beautiful, and the food was outstanding! I have to laugh because while the hotel is tiny—only 32 rooms—there were all of 20 people there (and 4 of them were us!!). The one on one service was outstanding, as you can imagine. I also wanted to thank your office for the quick response to the e-mail I sent from my daughter’s I-Touch (I think someone other than you responded—Lizzy read me the e-mail). We were confused when we were signing for bills, and wanted to clarify that we weren’t going to be charged for any meals. Your response was so very quick, and it even prompted the hotel to send us a nice note clarifying that we were, indeed, on an all-inclusive plan. Again, thank you for your outstanding work.You’re the best!

    Tanj

    Nisbet Plantation Beach Club

    I just wanted to thank you again for planning another wonderful trip for us. You always do such an excellent job—everything went smoothly! The hotel was beautiful, and the food was outstanding! I have to laugh because while the hotel is tiny—only 32 rooms—there were all of 20 people there (and 4 of them were us!!). The one on one service was outstanding, as you can imagine. I also wanted to thank your office for the quick response to the e-mail I sent from my daughter’s I-Touch (I think someone other than you responded—Lizzy read me the e-mail). We were confused when we were signing for bills, and wanted to clarify that we weren’t going to be charged for any meals. Your response was so very quick, and it even prompted the hotel to send us a nice note clarifying that we were, indeed, on an all-inclusive plan. Again, thank you for your outstanding work.You’re the best!

    Tanj

    Excellence Playa Mujeres

    My husband and I returned from our 3rd anniversary trip to The Excellence Playa Mujeres a couple of weeks ago. It is easily one of the most beautiful locations I've ever seen in the area, and the resort was AMAZING. We booked an Excellence Club room and would highly recommend this choice to any of your customers. Thank you for your help with that amazing trip. W e are thinking of taking our girls with us on our next vacation. We've done some researching, and we are leaning strongly towards Breezes Trelawny. The Beaches resorts are just a bit too expensive for our pocketbooks :)

    Your help is appreciated, as always.

    Brian and Shana H

    Cozumel

    Just wanted to let you know that we were back from Cozumel and that everything went well.Thanks for helping put this together on short notice. The resort was nice and the staff was really great. I guess my only complaint (though no fault of anyone's) is that we hit "crab season." I don't know if they were laying eggs or mating or what, but there were thousands of crabs throughout the resort. They were even in the lobby of the resort, the pools, etc. I was really glad to be on the second floor of the resort because you had to be really quick to open and shut your room door if you were on the main level because they would run in the room! I even had one run across my foot and so did my son....yuck! One of the staff people told me that the crabs do this once a year and it usually last 3-4 weeks. After a couple of days, the local resort people showed my son how to catch them.Several great photo opportunities there, let me tell you..... Oh, well, just an experience we can laugh about now....

    Again, thank you, Debbie W.

    Alaska Cruise

    We really enjoyed the cruise to Alaska. Lots of great scenery and the upgrade was worth the extra money. Thanks for your help.

    Tom G

    Playa Del Carmen

    Wanted to let you know that we had a wonderful time in Playa Del Carmen. The Gran Porto Real was great and we loved the area. I would love to go back.

    Thanks, Erica k

    Dreams Resort

    Great to get away, and always nice to get home. We had a lovely time and the Dreams Resort was wonderful. Shuttle was there on time, no problems at all --- THANK YOU!!!!!


    We just wanted to let you know that we had a great time on vacation at the Excellence in Punta Cana.

    Thank you, Sharon

    Thank you for the follow up note, Amalia and I had a great time in Aruba, the Hyatt there is beautiful and the weather was great every day! I wanted to thank you again for all your help. We will gladly continue to do business with you and we will always refer friends and family to you! We wish you, your family and everyone at Twinsburg Travel a Merry Christmas and a happy New Year!

    All the Best,
    Jim and Amalia

    The Iberostar Grand was good, food was better and the service and personnel were outstanding. The room was good with new TV’s etc. It is a 4 star and we enjoyed it a great deal. I heard from four people at Iberostar Grand Bavaro that this one in Mexico is their favorite.

    Debra

    Breezes Resorts

    Wanted to thank you and your team for all of your help with our trip to Breezes last week. A total of 18 of us enjoyed the resort and all of the activities offered. The property was still a bit slow at check-in on both days, but everyone was accommodated, with the exception of Bob and I. We asked for a Smoking King, and of course, they gave us a Non-Smoking King. When I went back to the desk, they told me it was ok to smoke in the room and even gave me an ashtray. I also had to work with a manager to get reservations for all of us to have dinner together on Monday night. We were perfectly happy to have several tables in the same area of the Pastafari, and it worked out. Our last night there, we were able to get reservations at the Garden of Eden in an outside gazebo for all of us. We were very happy to recommend the resort and your services to our friends. Mike received one of the nicest rooms (8th Floor) and believes you worked magic.And the party atmosphere of the resort was exactly what this particular group was looking for. Once again you and your team took excellent care of us. We were very happy to recommend the resort and your services to our friends. Mike received one of the nicest rooms (8th Floor) and believes you worked magic.And the party atmosphere of the resort was exactly what this particular group was looking for. Once again you and your team took excellent care of us. Bob and I are very much looking forward to our trip to Sandals Dunns River in 2010 with my sister & company.

    Best regards, Julie R

    Excellence Riviera Cancun

    We picked a GREAT resort and will return here again for sure, here is our trip report and I will also send you some pictures.

    Our Visit:
    After 23 straight Sandals trips we decided to go somewhere else and chose the Excellence Riviera Cancun and we found this to be a very good decision. Our stay was from April 17 to 24 and we had an “excellent” vacation. We flew a direct flight on US Airways out of PHL and arrived on time and we were quickly shuttled out to find our Olympus tours representative who guided us to our private van transfer to the resort. We arrived at the resort around 1:30 pm, and we knew before we left, that you do not get in your room before 3 pm and they did not let us in until 3 pm. The weather could not have been any better with little to no rain, and mostly sunny and warm days and nights, but the wind did blow very strong on several occasions which caused 2 evenings to be a little cool and the ocean waves were very rough on those 2 days.

    Our Room
    We stayed in an Excellent Club Level room and we requested a top floor with king bed and our request was honored. By staying in the Excellence Club Level room you get extra things, (2) Jacuzzi’s - one in the room and one on the balcony, a beach separated from the regular beach, and a beach/pool bar exclusively for club members. Our room was very nice and had a huge walk in shower, double sink vanity, king bed, (2) Jacuzzi’s, 42” flat screen TV, DVD Player, couch, (3) chairs, a desk and a table. We liked that you could give the maid a time that you preferred to have you room cleaned each day and she saw that this happened and she never came when we did not want her to. They also had a card that you could place in your door to tell her if your room was ready to be cleaned or if you need privacy, this was a nice touch. Nightly turndown service was nice and included a resort fact sheet (which listed the next days activities, restaurant schedule, drink of the day and night entertainment), the next days weather forecast, a little mariachi figurine, and she would place a bottle of water with glass on each nightstand. Additionally, in the morning a condensed USA Today paper was delivered and hung on your door.

    Excellence Club Extras
    Almost every day a gentlemen would come around to the beach with ice cold citrus scented towels to sooth your body with, followed by a young lady who offered you fresh fruit. We also had a gentleman named Abelado who would get our drinks for us all day long and if you wanted to tip him you could, but if not, that was ok, his service and demeanor were always friendly and smiling. Also as part of the Excellence Club we could order lunch and have it delivered out to us on the beach. We also had access to the Excellence Club room which had snacks and drinks available from 7 am to 11 pm, and this room also included free internet access on (3) computers. They also had (2) Concierges on duty most all day long to help you with anything you needed including private check-in and check-out.

    The Resort
    The resort appeared to be pretty full all week long with most guests only staying for 3 or 4 days long and not 7 nights like we did. This resort was by far the cleanest resort that we have ever been to and you never seen anyone cleaning anything, they must have elves. The restrooms were immaculate to say the least and they had regular hand bath towels to dry your hands with after washing and these were always stocked up. Whether you like the beach or pools this resort has you covered. The beach is HUGE to say the least with tons of palapas and the softest white sand imaginable, and the sand by the water is cleaned up twice daily by a very large sand rake machine. If you like pools this resort has (5) of them and they are so large they all seem to inter-connect with one another and there were tons of loungers all around the pools, and many very quite areas if you wanted privacy. As for towels, there were (2) towel huts, (1) for Excellence Club members (tan towels) and (1) for the regular section (blue towels), and they always seemed to have plenty of clean towels readily available and you could take as many as you wanted. If you did want a certain palapas or pool chair you do have to get up and be out by 7:00 am to assure that you get what you want to reserve. We never had any problems with anyone removing or taking our stuff off of our chairs or taking over our palapas. The grounds at ERC were immaculate and very tropical with hardly a branch or twig out of place.

    ERC Employees:
    Most all the employees were very friendly and nice and you were always met with Hola or Buenos Dias and all appeared to be very hard workers. Each group of employees all have their own unique color and type uniforms and after a day or 2 you know what each person does by the way he is dressed. In all of the formal dinning rooms all the waiters and staff all wore tuxes all day long. In our 7 days there we saw very few managers around the resort, or if they were there, they made themselves invisible, but we had no problems or issues with anything so this was a non-issue to us. One thing we liked about the employees and we have never seen before is each and every employee wears a hair net, great idea. Employees with outstanding service were Abelado, Moises, Jamie, Francisco and Adrian.

    Restaurants:
    The food at this resort was very good. The breakfast and lunch buffets were almost to the point of being un-imaginable on how much on food and choices were available and there were at least 6 different stations and (2) grill cooking stations which kept you moving through the lines. Our best evening meals were at the Lobster House and the Grill. We had the (4) largest lobster tails we have ever seen in our life and the one night neither of us could finish our meal. The Grill had excellent steaks and numerous cuts to choose from and cooked to perfection. The Spice Tepanyaki meal was also very good. Our meals at Toscana and Barcelona were good but on both occasions we did not get what we ordered, so we ate that meal and we were also served the correct meal. Bars, bars and more bars, 10 total, there is no way you could not find a drink at this place made the way you like it and with the proper amount of alcohol, if you wanted more just ask and you shall receive. They had several house drinks which were very good the Excellence Martini and the Electric Lemonade were both great drinks. Beers available were Sol, Sol Light, XX, and Tacate mostly offered in cans, some in bottles and Sol on draft.

    We will return Excellence Riviera Cancun in the future for sure.

    Bill and Cheryl

    Riviera Maya Iberstar Parasio

    HI. . Just wanted to let you know that our familiesjust returned from Riviera Maya Iberstar Parasio and it waswonderful - I would highly recommend this property and wanted to give you positive feedback for any of your future clients who may beconsidering this location - resort/beach/entertainment/staff - all excellent.


    Disney Animal Kingdom Lodge

    I took over 300 pics while at Disney (think it's my record), plus Disney took about 50. A lot of pics were taken at the Animal Kingdom Lodge. I fell in love with that place!!!! There was so much to do and see... the animals were awesome!!! There were two savanahs of animals that were open (one savanah was closed because they were remodeling), and there were only brief periods of time that the animals were in their shelter for food and vet checks, but it was only one savanah at a time, so there was never a moment that we couldn't check out animals. The night vision was really cool, too. I LOVED the food at the lodge... we got to try everything, including all the native African dishes... delicious!!! I would recommend this hotel for any animal lover!!!! Thank you so much for helping us book our trip... you're awesome!!!


    Dreams Tulum We are just heading to the airport from Dreams Tulum.What a beautiful hidden gem! It was a boutique hotel,exactly what we were looking for!Not a jam packed busy glitzy place.Beautiful simple rooms, very clean, everyone was so friendly and helpful!There were different themed parties planned throughout the week! Just great!Thanks again for getting us in there!

    Shawn T

    Westin St. John
    Thanks for all your help…my wife and I had a great time in St. John and we enjoyed our stay at the Westin! We got back last Thursday just in time to get whacked by our first snow storm of the season! Oh well, happy Holiday’s to you all and thanks again for helping us plan our trip.

    Best Regards, Jim

    Royal Caribbean Cruise

    Just sending another Thank You for the arranging of our cruise w/ Royal Caribbean! We are back home in this lovely weather and would love to go back to the 85 degree, sunny skies, calm waters, great excursions, beautiful ship and wonderful staff of Royal Caribbean. It was a wonderful trip and we had a great time!Just wanted to say thanks again and I'm sure we will be talking again next year for our next trip, be it on a cruise or possibly a resort!

    Brian & Leslie

    Trip to Curtain Bluff, Antigua The trip was fantastic...couldn't have been better.I can absolutely recommend it to anyone.It is a hotel like no other--it just has a great feel to it.Thank you, Dana, for doing a wonderful job.I was so impressed with your thoroughness and professionalism.As I said when we spoke, I already gave your name to the couple we met, from Akron.

    Sincerely, Tanja H, Ohio

    Aloha (Hawaii) We are back, joke is on us, we did not hear alarm this morning, both late 30 min for work... Thanks you one more time for arranging all for this life-time vacation, except very long flight all went well. They upgraded our room to city view, no charge, provided champagne for very first evening, we rented car for two days and drove two time all over the island, made zillion pictures, tasted food, went to Dole plantation, you name it we did it. Also thanks for helping Alex, hope they will be please as we are. For sure we will use and recommend your service, you should be recognized for your kindness, proficiency, knowledge and most important for patience that you showed to us, appreciated. Take care and have nice day ^j^

    Marij, Ohio

    Thank you so much for an absolutely fabulous vacation to the Dominican Republic. We have no complaints whatsoever and talked about planning the exact same trip for next year! Thanks again. You have gained my confidence and I will be in contact with you for any of our travel needs in the future.

    Deborah H. and Family

    Royal Cancun

    Thank you for recommending the Royal Cancun. We absolutely loved it. Being a group of 12 people, it's hard to please everyone, but somehow the Royal Cancun did. Several of us got upgraded rooms and the swim up suites and Presidential suites are both awesome. Those that didn't get upgraded weren't upset because their rooms were beautiful as well. The food was good and there was enough of a variety that we didn't get sick of it during our 4 day stay. We were all pleasantly surprised as to how beautiful the resort was and how great the vacation turned out. We were worried booking a new resort but the risk paid off.

    The only thing that was a bit of a nuisance was the ride to the hotel and back to the airport. The Olympus rep told us on the bus on our arrival day that we needed to meet another rep in our hotel lobby at 4 pm to get our return voucher validated. We left the pool at 3:50 pm and went to meet the guy and at 5 pm, he was still a no show. After a few calls, we were told he was at the hotel next door and we should walk over. We did and he told us that he wasn't coming to our hotel until 5:30 pm and that we were given incorrect information. We were a bit annoyed as it was our first day and we didn't want to be waiting in a lobby or walking to take care of this. He then said that he'd call the day before we were leaving with our pick up times. At 4 pm that day, we hadn't heard so we tracked him down and he acted like he never got our travel plans for our return flights. We reminded him that we sought him out our first day, gave him our flights and that he had the information. We were picked up at 8:30am for an 11:30am flight and then had to make several stops before the airport. We would have rather paid more and not have had to make the extra stops and left our hotel later. Olympus just seemed to be a bit disorganized when it came to the transportation.

    Again, thank you for making our trip a huge success. We would recommend the Royal Cancun to others.

    Colleen, NJ

    Couples Resorts

    I wanted to write to let you know how our Jamaica trip was this year. As usual, we had a really great time. I really do enjoy Jamaica.

    I will start off by telling you that when we got to the airport both mine and Tom's luggage was overweight. We weighed them before we left but Air Jamaica told us that the documents you gave us were old and outdated and there are new weight limitations. They only charged us for one of them being that we showed them our papers. When we were on the plane and looked over all of our papers (even Air Jamaica papers) we saw that their documents told us the same weight that yours did, so I am going to take that up with Air Jamaica.

    The weather was a little different from last year, it was cloudier in the afternoon and we had one day of rain pretty much the entire day!

    First we went to Couples Negril - the room was a corner suite on the 3rd floor overlooking the ocean with a huge balcony with a hammock - we loved it! At first I wasn't too happy because we were overlooking the Nude Beach and I thought it was just too close for comfort but of course Tom assured me that it wouldn't be that bad (typical man!) lol. And he was right, after the second morning sitting outside having my coffee I didn't even realize there were naked people all around me! Actually some days we found it pretty funny. The Beach was beautiful and so was the resort. We weren't particularly crazy about the food at this resort but we made do. We did have a fly problem in our room - everyday about 20-30 dead flies were found mainly the bathroom. We couldn't figure out where they were coming from! They would fly around and die soon after???? Anyway, it really wasn't a big deal, at least they would die and the cleaning service would take care of spraying and cleaning them up.

    Then we went to Swept Away - was very surprised at the young crowd there - seemed younger then Couples, Negril. The resort is very big! Sully and Kelly had a great room - ground floor with literally a step away from the beach. When we got there their room was not ready so they asked for another room and that's how they got the ground floor which they loved! They had the beach at their doorstep and the beach bar two steps away! We were in the new building overlooking the pool. It was a very nice and big room but if I did it again I would definitely want to be in the building where Kelly & Sully were. The food was DELICIOUS at Swept Away. We enjoyed every meal and we didn't even go to either of the gourmet restaurants! Unfortunately in this room we had lots of Ants (we had a bug problem this year). First we found them outside on the balcony all over the walls and the couch - we asked the maid to spray and she took care of them. Then I woke up one morning and they were all over the wet bar and climbing the walls (I had spray with me which I used). And then another day in the bathroom and we took care of that too. It really wasn't a big deal - thank God I don't mind bugs but I will tell you this. The day we were leaving we had a late flight out and we asked if we could stay in the room until 2:00 instead of 12:00 because it was soooooo hot out and we really wanted to relax in the room and have lunch before we left. We mentioned that we had the ants and also one night we came back to the room and the air conditioner was broken and someone came to fix it at 1:00AM in the morning! But again, we never complained so we thought when we asked for 2 xtra hours in the room it wouldn't be such a big deal but apparently it was! They would not let us stay and in fact they kept calling the room at 12:00 to come to the lobby and check out! I was so mad that I made sure I filled out the questionnaire when I left and told them just how I felt. It really wasn't very nice of them.

    If it sounds like I'm complaining a lot I didn't mean to. We really did enjoy it and I will always love Jamaica! The four of us had different views on each resort and my pic as #1 for couples is San Souci! Great food, great shows and a beautiful resort! I'm already thinking about my next trip - would love to go back to Aruba but Tom still wants to go to Punta Cana! I hope you are feeling well and we just wanted to thank you for ALL of your help with our travel plans. We appreciate all that you do for us! Thanks again.

    Mary Ellen, NY

    Secrets Capri

    We're back :*(
    Just wanted to say thank you for EVERYTHING, it was great!!!!!!!! We're definitely going back, we love this place! Anyhow, just wanted to say thanks, couldn't have done it w/o you!

    James, CA

    Occidental Grand Xcaret

    Just wanted to send a quick note to thank you for your help with our trip to the Occidental Grand Xcaret. We loved every minute of our vacation and loved the Royal Club. We were treated so well during our stay. So well infact that we are already considered where to go next year for winter break. We were so pleased with how you and Twinsburg helped us that we'd like to use your services again. We really want to stay at another Occidental Grand property.

    Thanks in advance!
    Cindy

    El Dorado Resort, Riviera Maya Mexico

    The El Dorado Resort & Spa was top Shelf and a solid 5 star rating. Beautiful property, gourmet dining, excellent food presentation, polite and helpful staff. Recommend this resort for those who want to relax and be pampered.
    We will return.

    Dean & Mary, NJ

    Couples Negril, Jamaica

    Just a quick note to thank you SOOOO much for helping us decide on Couples Negril. It was—by far—the best vacation we’ve EVER taken! While the rooms were a bit run down and pretty basic, the service and food were EXCEPTIONAL. Everyone we encountered bent over backwards to be friendly and accommodating; it was the best attitude we’ve encountered anywhere in the Caribbean. There was plenty to do, the house band was fabulous, the grounds and beach and restaurant areas were lovely, and attention to detail was apparent most everywhere. They were at about 50% capacity, which meant no lines anywhere, and the weather this time of year on Jamaica is PRIME. We did a ton of snorkeling including a night dive, took the sunset catamaran twice, spent time at the beach/pool/game room/gym and bars…and never missed a meal in 9 days.

    We WILL be back!
    All the BEST,
    Susan

    Couples Resorts

    Been meaning to write to Thank You for booking our Couples (Sans Souci) trip. As usual you did a great job and everything went as smooth as it could. We even upgraded the flight on the way there because first class was not that much more.

    The resort was not only beautiful but the people and food were outrageous! We met a few other couples and had a lot of fun - DAY and NIGHT - actually for me, too much fun one night!

    I have to say I was a little leery about trying Couples, but to my surprise I absolutely loved it! I like the fact that the resort was not too big but that you could take a short walk to get away from it all at any time. I also think that it was the perfect time of year because it was not crowded at all. 7 days was just a little too short for us - next time we are going to try 10 days!

    Thanks again - your the best!
    Until our next trip...............

    Mary Ellen, NY

    Hi
    I didn't know why I though you only handled Sandals properties. It is great to hear otherwise! I wasn't looking forward to working with another travel agent. You are the one I trust!

    Thanks Again!
    Russ Y
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